Leading from the Heart, With a Little Bit of Soul, Too

By Otto Catrina, 2011 Vice Chair, NAR Leadership Academy

Over three days in August, more than 1,600 REALTOR® leaders and executives from across the nation will gather in Chicago to network, share ideas, learn and help set the course for the organization in 2012 and beyond. I’m referring to the 2011 Leadership Summit, the annual gathering of incoming state and local association officers and their chief staff executives.
The theme for this year’s Summit, which will be hosted by NAR 2011 President-Elect Moe Veissi, is “REALTORS® Are the Heart of the Deal.” I have the honor and privilege of participating in a presentation entitled “Leadership from the Heart,” along with Valerie Willis, a master facilitator and author.

Our presentation is based on The Leadership Challenge, a book written more than 25 years ago that still offers valuable insight for leaders today. For those who can’t attend the Summit, let me share a few thoughts related to the presentation Valerie and I will deliver August 22.

Conduct a Self Inventory. Each of us has to find our own voice as a leader. The best way to do that is to conduct a self inventory of our leadership skills. Do this on a daily basis, even though it’s hard to admit to making mistakes. It’s hard to be perfect. So be vulnerable, because that’s part of what constitutes being a human being. And, don’t try to compare yourself to others. Learn what leadership traits you have and where you are in your career. Each of us has to have his or her own voice.

Recognize these four principles. One direction we’ll take at the Summit presentation is to point out four principles of leadership and challenge the audience to work on mastering these every day. Some days, you might master these 80 percent of the time, and other days you’ll master them 100 percent of the time. They are:
• Honesty
• Forward looking
• Inspiring
• Competency

We all can grow into leaders. People are born with a leadership mindset, but they are not born leaders. Becoming a true leader requires that we continually develop our leadership skills over time. Some people are naturally charismatic, and others are not. Some need to explore their inner territory more often to determine if they’re doing well as a leader. Personally, I subscribe to the Harvard Business Review on Leadership because it forces me to be more visionary and forward-thinking, especially regarding technology.

Celebrate victories, even small ones. Today’s economy continues to raise challenges for REALTORS® and the industry. Still, we must always aspire to succeed. Leaders today need to constantly celebrate victories and not concentrate on the negative stuff. Even a small victory is worth celebrating. Leaders need to constantly ask, “What can I do to help make people feel better?”

Let me conclude with this metaphor on leadership: It’s like peeling an onion because you learn more and more with each layer. And, as you learn more as a leader, you can become more inspirational to help constituents get past the obstacles ahead.

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